Trade’t — Privacy Policy

This Privacy Policy explains how Trade’t (“Trade’t”, “we”, “us”, or “our”) collects, uses, stores, shares, and protects personal information when you access our websites, purchase or use our software products, activate licenses, contact support, join our community, subscribe to updates, or interact with our services.

This Privacy Policy applies to our websites, software products, Expert Advisors, indicators, utilities, licensing systems, customer portals, checkout flows, support channels, documentation, and related services.

By using our websites or services, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Trade’t is a software provider specializing in trading tools, including Expert Advisors, indicators, utilities, automation frameworks, configuration files, documentation, and related digital products.

Operator: Haidar Lionel Haj Ali
Trading name: Trade’t
Website: tradet.net
Contact email: support@tradet.net
Registered address: Olive Steps - Hazmieh - Baabda - Lebanon

If Trade’t is later operated by a new legal entity, including but not limited to an Estonian company, this Privacy Policy may be updated to reflect the new operator.

2. Important Clarification

Trade’t provides software tools only.

We do not provide investment advice, financial advice, brokerage services, portfolio management, copy-trading services, custody of client funds, or regulated financial services.

Any personal information we process is used to operate our software business, deliver products, manage licenses, provide support, process payments, improve our services, protect our systems, and comply with legal obligations.

3. Information We Collect

We may collect and process the following categories of personal information.

3.1 Account and Identification Information

full name;
email address;
username;
account ID;
customer ID;
company name, if applicable;
country;
billing address;
tax or VAT number, if provided;
communication preferences.

3.2 Order and Payment Information

order number;
product purchased;
license type;
purchase date;
amount paid;
currency;
discount or referral code;
payment status;
invoice details;
billing country;
payment processor reference;
refund or chargeback status.

For card payments, we do not normally store full card numbers. Card payments may be processed by third-party payment processors such as Stripe or another payment provider.

For crypto payments, we may receive transaction details such as wallet transaction reference, payment status, network, currency, amount, and confirmation status through Xpay or another crypto payment processor.

3.3 License and Activation Information

license key;
product ID;
product version;
activation date;
activation status;
linked email address;
MetaTrader account number;
broker name or server name;
platform type, such as MT4 or MT5;
number of activations;
device or environment identifiers where applicable;
IP address used during activation;
activation logs;
license validation history;
error logs related to activation.

This information is necessary to prevent license abuse, unauthorized sharing, cracking, fraud, and excessive activations beyond the purchased license terms.

3.4 Technical Information

IP address;
browser type;
device type;
operating system;
pages visited;
referring website;
approximate location based on IP address;
date and time of access;
cookies and similar technologies;
log files;
error reports;
security events;
API request logs;
WebRequest or license-server communication logs.

3.5 Support and Communication Information

your name;
email address;
message content;
attachments;
screenshots;
MetaTrader logs;
EA settings files;
broker/account environment details;
support history;
Discord, Telegram, or community username if you contact us through those channels.

You should avoid sending sensitive information that is not required for support.

3.6 Marketing and Community Information

email address;
name or username;
product interests;
subscription preferences;
referral source;
campaign source;
community interaction history where relevant.

You may unsubscribe from marketing communications at any time.

3.7 Marketplace Information

marketplace username;
product purchased;
purchase confirmation;
license or activation details;
support-related information you choose to provide.

We may not receive full billing, card, tax, or customer identity information from third-party marketplaces.

4. How We Collect Information

We collect information in the following ways:

directly from you when you place an order, create an account, contact support, subscribe, or submit a form;
automatically when you use our websites, license servers, software activation systems, or portals;
from payment processors such as Stripe, Xpay, or other payment providers;
from marketplaces such as MQL5 where applicable;
from analytics, hosting, security, and email service providers;
from community platforms when you contact us there;
from cookies and similar tracking technologies.

5. Why We Use Your Information

We use personal information for the following purposes.

5.1 To Provide Our Services

process orders;
deliver digital products;
issue license keys;
activate and validate licenses;
manage customer accounts;
provide downloads;
provide documentation;
maintain customer records.

5.2 To Process Payments

confirm payment;
detect failed or incomplete transactions;
issue invoices or receipts;
process refunds where applicable;
manage chargebacks or disputes;
comply with tax and accounting obligations;
prevent fraud.

5.3 To Protect Our Software and Licensing System

prevent unauthorized use;
detect license sharing;
prevent cracking, piracy, or abuse;
enforce activation limits;
protect our intellectual property;
secure our servers and systems;
investigate suspicious activity.

5.4 To Provide Support

answer questions;
troubleshoot issues;
investigate bugs;
verify license status;
assist with installation or activation;
improve documentation;
improve product quality.

5.5 To Improve Our Products and Websites

analyze website performance;
understand product usage;
improve user experience;
identify technical issues;
improve tutorials and documentation;
test new features;
monitor security and reliability.

5.6 To Communicate With You

purchases;
licenses;
activations;
product updates;
support requests;
security notices;
policy updates;
service changes;
promotional offers, only where allowed by law or with your consent where required.

5.7 To Comply With Legal Obligations

tax laws;
accounting rules;
consumer protection laws;
fraud prevention requirements;
sanctions and compliance checks;
legal requests;
dispute resolution;
recordkeeping obligations.

6. Legal Bases for Processing

Where GDPR or similar privacy laws apply, we rely on the following legal bases:

Contract: to provide products, licenses, support, downloads, activations, and customer services you requested.
Legitimate interests: to protect our software, prevent fraud, secure our systems, improve our services, and manage business operations.
Legal obligation: to comply with tax, accounting, consumer protection, and regulatory requirements.
Consent: for optional marketing, certain cookies, or specific processing where consent is legally required.

You may withdraw consent where processing is based on consent. Withdrawal does not affect processing carried out before withdrawal.

7. Payment Processors

We use third-party payment processors to handle payments securely.

Depending on the checkout method, payments may be processed by:

Stripe;
Xpay;
crypto payment processors;
card processors;
banks;
marketplaces;
Merchant of Record providers.

These providers may process your personal data according to their own privacy policies and legal obligations.

We do not normally receive or store full card numbers, CVV codes, or private crypto wallet keys.

For crypto payments, blockchain transactions may be publicly visible depending on the network used. We do not control public blockchain records.

8. MQL5 and Third-Party Marketplace Purchases

If you purchase a Trade’t product through MQL5 Market or another marketplace, your purchase and payment data may be processed by that marketplace.

The marketplace may control:

payment processing;
invoices;
tax handling;
refunds;
activation limits;
account identity;
transaction records;
customer data processing.

We may process only the information required to provide product support, verify purchase or activation status, or comply with our obligations.

You should review the privacy policy of the relevant marketplace before purchasing through it.

9. Cookies and Similar Technologies

Our websites may use cookies, pixels, local storage, analytics tools, and similar technologies.

These may be used to:

operate the website;
remember preferences;
analyze traffic;
improve performance;
detect abuse;
support checkout flows;
measure campaigns;
improve user experience.

Some cookies may be set by third-party providers such as hosting platforms, analytics tools, embedded content providers, payment processors, or Google services.

Where required by law, we will request your consent before using non-essential cookies.

You can control or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.

10. Analytics and Tracking

We may use analytics tools to understand how visitors use our websites and services.

Analytics data may include:

pages visited;
time spent on pages;
browser type;
device type;
approximate location;
referral source;
campaign performance;
technical errors.

We use this information to improve our websites, products, documentation, and marketing.

Where required by law, analytics tracking will be subject to cookie consent.

11. Email and Marketing Communications

We may send you service-related emails, including:

order confirmations;
license details;
activation messages;
security notices;
product updates;
support replies;
policy updates.

We may also send marketing emails, newsletters, launch announcements, promotions, or educational content where permitted by law.

You can unsubscribe from marketing emails at any time by using the unsubscribe link or contacting us at support@tradet.net.

Even if you unsubscribe from marketing, we may still send transactional or service-related messages.

12. Sharing of Personal Information

We do not sell your personal information.

We may share personal information with trusted third parties where necessary, including:

payment processors;
crypto payment processors;
hosting providers;
license-server providers;
email providers;
analytics providers;
customer support tools;
fraud prevention providers;
accounting and tax service providers;
legal or professional advisers;
marketplaces where applicable;
authorities where legally required.

We share only the information reasonably necessary for the relevant purpose.

13. International Transfers

Your personal information may be processed in countries other than your country of residence.

This may happen because we use international providers for hosting, payments, analytics, support, email, or software infrastructure.

Where required by applicable law, we use appropriate safeguards for international transfers, such as contractual protections, data processing agreements, standard contractual clauses, or other lawful transfer mechanisms.

14. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

product license duration;
support history;
legal obligations;
accounting and tax requirements;
fraud prevention needs;
dispute resolution;
security requirements;
marketplace or payment processor rules.

Typical retention examples:

order and invoice records may be kept for the period required by tax and accounting laws;
license and activation records may be kept for as long as the license remains active and for a reasonable period afterward;
support records may be kept to help resolve future issues and maintain service history;
marketing data is kept until you unsubscribe or request deletion, subject to legal exceptions;
security logs may be kept for a limited period unless needed to investigate abuse or fraud.

15. Data Security

We use reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include:

access controls;
authentication;
encryption where appropriate;
secure hosting;
limited access to customer data;
monitoring and logging;
backup procedures;
secure payment processing through third-party processors;
license-system security controls.

No system is completely secure. We cannot guarantee absolute security of information transmitted over the internet or stored electronically.

You are responsible for keeping your own email account, devices, trading platform, VPS, payment accounts, and license details secure.

16. Your Privacy Rights

Depending on your country or region, you may have rights over your personal information.

These may include the right to:

access your personal information;
correct inaccurate information;
request deletion;
restrict processing;
object to processing;
withdraw consent;
request data portability;
opt out of marketing;
lodge a complaint with a data protection authority.

To exercise your rights, contact us at support@tradet.net.

We may need to verify your identity before fulfilling your request.

Some requests may be limited where we need to retain information for legal, tax, security, fraud prevention, contractual, or dispute-resolution purposes.

17. Children’s Privacy

Our services are not intended for children.

You must be at least 18 years old, or the age of majority in your jurisdiction, to purchase or use our products.

We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, contact us and we will take appropriate steps to delete it.

18. Trading Account and Broker Data

Our products may require limited trading-environment information for activation, support, or troubleshooting.

MetaTrader account number;
broker server name;
account type;
platform version;
product logs;
EA settings;
technical error messages.

We do not require access to your broker password or private trading credentials.

You should never send us your broker password, investor password, private keys, seed phrases, wallet recovery phrase, or other sensitive credentials.

If you voluntarily send trading statements, screenshots, or account information for support or performance review, you are responsible for removing information you do not want to share.

19. Crypto Wallet and Blockchain Data

If you pay using crypto, we may process payment-related information such as:

transaction hash;
wallet address involved in the payment;
currency or token;
blockchain network;
payment amount;
confirmation status;
invoice ID;
refund transaction, if applicable.

Blockchain transactions may be publicly visible and cannot usually be deleted or reversed by us.

We do not ask for and you must not provide your wallet private key, seed phrase, or recovery phrase.

20. Community Platforms

We may operate or participate in communities on platforms such as Discord, Telegram, YouTube, X, or other social and communication channels.

If you interact with us on these platforms, the platform provider may process your personal data under its own privacy policy.

Information you post in public or semi-public communities may be visible to other users.

Do not post sensitive personal, payment, broker, wallet, or trading account information in public community channels.

21. Links to Third-Party Websites

Our websites may contain links to third-party websites, platforms, brokers, marketplaces, payment processors, community platforms, or educational resources.

We are not responsible for the privacy practices, content, security, or policies of third-party websites.

You should review their privacy policies before providing personal information.

22. Automated Decision-Making

We may use automated or semi-automated systems to:

validate licenses;
detect excessive activations;
detect suspicious payment activity;
identify fraud or abuse;
block unauthorized access;
protect our systems.

These systems are used for security, licensing, fraud prevention, and service protection.

If you believe a decision was made incorrectly, you may contact us at support@tradet.net.

23. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be posted on our website with a new “Last Updated” date.

If changes are material, we may provide additional notice where required by law.

Your continued use of our websites or services after an update means you acknowledge the revised Privacy Policy.

24. Contact Us

If you have questions about this Privacy Policy or how we process personal information, contact us at:

Trade’t
Email: support@tradet.net
Website: tradet.net
Address: Olive Steps - Hazmieh - Baabda - Lebanon